Error in skype for business “Create skype meeting failed. Please make sure that Skype for Business is running and signed-in and try again”

Error in Skype for business “Create Skype meeting failed. Please make sure that Skype for Business is running and signed-in and try again”
I saw an error when a user with outlook 2016 and windows 10 tried to create a Skype meeting and this message error showed up.

After check the policies configured for this user in the server, I thought it was an outlook issue related, because all policies were configured correctly.

My Troubleshooting was:
  • The first step check the Add in in outlook and verify if it was enabled. The add in was already enabled and the issue persists.
  • The second was recreate outlook and Skype profiles but the problem still was there.

As the user has two pools in Skype, I moved the user to the second pool and it solved the problem.

Now the user is able to create Skype meetings from outlook.

I hope this information helps. 
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One thought on “Error in skype for business “Create skype meeting failed. Please make sure that Skype for Business is running and signed-in and try again””

  1. This is not good troubleshooting, the answer will mostly never be “the user was on 2 pools, so just had to move him and it worked.” What if the user is just in one pool, but the issue still exists?

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